Clear expectations.
Terms of service · Updated October 21, 2026.
Who provides the service
Shenzhen Assistant is a service of Gauss Labs Limited, Room 9, 4th Floor, Beverley Commercial Centre, 87-105 Chatham Road, Tsim Sha Tsui, Kowloon, Hong Kong. Our assistance is delivered in Shenzhen. Contact us through the request form with questions or concerns.
An enquiry is not a booking
Submitting a request or subscribing to the newsletter does not create a paid booking, authorise spending or guarantee availability. We first discuss your needs and provide a proposed scope and estimate. Work begins only after you and we agree the scope, fees, timing and any third-party costs in writing.
What we do
We coordinate practical local tasks: arrival arrangements, workspace setup, appointments, errands, deliveries and remote follow-up. We work alongside makerspaces and technical specialists. We do not provide engineering, supplier selection, quality inspection, manufacturing, legal, immigration, tax or medical advice. We can help coordinate an appointment with an appropriate provider; their professional advice remains theirs.
Fees, purchases and changes
We explain our fees and any proposed third-party charges before you approve the work. We do not make purchases or commitments on your behalf without your approval. We take no referral fees or commissions. Changes to the agreed scope, budget or timing must be agreed before additional work proceeds.
Your part
Please provide accurate information, necessary instructions and timely approvals. Only request lawful work that you are entitled to authorise. Do not send passwords, payment-card details, identity documents or sensitive designs through the website form.
Third-party arrangements
Landlords, couriers, drivers and other providers have their own terms, availability and responsibilities. We coordinate and follow up on the work agreed with you; we cannot guarantee a third party’s performance or an outcome controlled by a public authority. Relevant provider terms and costs should be reviewed before you approve a commitment. This does not remove our responsibility for our own service or any rights you have under applicable law.
Changes, cancellations and problems
Contact us promptly if you need to change or cancel a task, or if something is wrong. Your written service agreement will explain any cancellation arrangements, payment schedule and treatment of approved third-party costs before work starts. Any mandatory consumer cancellation, refund or other statutory rights remain unaffected. We do not sell services or take payments through this website.
Communication and emergencies
We agree a practical contact channel and update process for your task. The website does not promise a fixed response time or 24-hour availability. This is not an emergency service; use the appropriate local emergency services for urgent threats to health or safety.
Privacy and newsletter
See our privacy notice and cookie and storage notice. Newsletter subscription is optional and separate from service enquiries. You can unsubscribe at any time.
Using this website
Information here is general service information, not professional advice or a guarantee that a particular arrangement is available. Please do not misuse the forms, interfere with the website or attempt to access another person’s information. If these terms change, we will update the date above; an existing service remains subject to the terms you agreed for that work.